Products sold by Tuftingshop are subjected to the EU legal guarantees.
Our tufting gun comes with a 2-year warranty, which covers any manufacturing defects or malfunctions. Please note that consumables, such as needles, scissors and blades, are not included in the warranty. If you encounter any issues with your tufting gun within the warranty period, please contact our customer service team for assistance
You have a legal guarantee on your product under the condition of normal use and proper maintenence. What this means can be found in the manual.
Damage due to improper use, wear parts and consumables are not covered by this guarantee. Consumables include e.g. scissors, these are subjected to regular wearing over time. Replacements can be bought in the shop or by emailing us.