Skip to content

Follow us!

Free shipping over €100 in the EU | 14-Day free returns

FREE SHIPPING*, FREE EXCHANGE & NO-HASSLE RETURNS

Get in touch with us

Refund policy

OUR RETURN & EXCHANGE POLICY

At Tuftingshop, we are committed to providing a happy and satisfying shopping experience. In the event you have a concern with aΒ recent purchase, please visit our support page or contact us directly.

Please note that the return must be done within 14 calendar days of the original delivery to you.Β The item must also be unsused and returned to us with the original packaging.

When submitting your request,Β pleaseΒ include:Β 

  • OrderΒ ID #Β 
  • SKU or name of the itemΒ 
  • Reason for the return request
  • For exchanges,Β let us knowΒ whichΒ item youΒ prefer and we’llΒ do our best to accommodateΒ yourΒ wishes provided the substitute item is of equal value to the original item purchased.

Once we've received your request, we will provide the address to return the item to.

When the item has been shipped, please provide us with tracking information. OnceΒ theΒ returned item has been received and approved, Tuftingshop will either send yourΒ exchanged item orΒ issue a refund or onlineΒ store credit, as agreed upon.Β Β 

Β 

KindlyΒ note:Β 

  • All approved returns and exchanges must be in new, unused condition and must be returned withΒ original packaging* not in case of warranty related issues, such as factory erros.
  • Shipping and handling costs are theΒ responsibility of the customer


You can always contact us for any return question at info@tuftingshop.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items (as the tufting cloth is cut per order it cannot be returned)), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Β Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Safety & Quality

Oο»Ώur tufting guns are 100% safety and quality certified.

6 month guarantee

ο»ΏWe offer a 6 month guarantee on our tufting guns.

()
has purchased 1 Cardboard yarn cone 17cm height πŸ‘
ago check_circle Verified purchase
()
has purchased 1 Plastic yarn cone 17cm height πŸ‘
ago check_circle Verified purchase
()
ago check_circle Verified purchase
()
has purchased 1 x 4 meter Secondary Backing πŸ‘
ago check_circle Verified purchase
()
has purchased 100 m2 Grey polyester Tufting cloth πŸ‘
ago check_circle Verified purchase
()
has purchased 100 m2 Tufting cloth: go big πŸ‘
ago check_circle Verified purchase
()
ago check_circle Verified purchase
()
has purchased 100% cotton monks cloth 1x1.5 meter πŸ‘
ago check_circle Verified purchase
()
ago check_circle Verified purchase
()
has purchased 1x4 meter Tufting cloth πŸ‘
ago check_circle Verified purchase
()
has purchased 220V rug shearing machine πŸ‘
ago check_circle Verified purchase
()
has purchased 220V V shape rug carving machine πŸ‘
ago check_circle Verified purchase
()
has purchased 3 tufting gun threading tools πŸ‘
ago check_circle Verified purchase
()
ago check_circle Verified purchase
()
ago check_circle Verified purchase
()
has purchased AK-I canvas spring pusher πŸ‘
ago check_circle Verified purchase
()
has purchased AK-I Cut-Pile Tufting Machine πŸ‘
ago check_circle Verified purchase
()
has purchased AK-I scissor opener πŸ‘
ago check_circle Verified purchase
()
has purchased AK-I scissors πŸ‘
ago check_circle Verified purchase
()
ago check_circle Verified purchase